Refund & Return Policy

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again
  2. Contact your credit card company – it may take some time before your refund is officially posted
  3. Contact your bank – there is often processing time before a refund appears
  4. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected]

General Return Policy

We accept returns within 30 days of delivery if:

  • The pill box organizer is unused and in original condition
  • There is a quality issue or the product doesn’t match our website description
  • You are responsible for return shipping costs

We cannot accept returns if:

  • The product is damaged due to misuse
  • The product has been used or modified
  • More than 30 days have passed since delivery

Order Cancellation Policy

Before Shipping:

  • Within 24 hours: 80% refund of total price
  • After 24 hours: 50% refund of total price
  • After processing time: 80% refund of total price

After Shipping:

We cannot accept cancellations once the order has been shipped.

Product Quality Issues

If you receive a defective pill box organizer:

  • Contact us within 30 days of delivery
  • Provide photos showing the defect
  • We will offer a full refund or replacement after verification
  • Return shipping costs will be covered for verified quality issues

Wrong Item Received

If you receive the wrong pill box organizer:

  • Contact us immediately with order details and photos
  • We will send the correct item or provide a full refund
  • Return shipping costs will be covered by us

Return Process

  1. Email [email protected] to request a return
  2. Include your order number and reason for return
  3. Wait for return authorization and shipping instructions
  4. Package the unused item securely in original packaging if possible
  5. Include your order information inside the package
  6. Ship to the provided return address
  7. Provide tracking number to [email protected]

Important Notes:

  • Returns must be initiated within 30 days of delivery
  • Items must be unused and in original condition
  • Include order number with your return
  • Customer is responsible for return shipping unless item is defective

For any questions about returns or refunds, please contact us at [email protected]

We reserve the right to modify this policy at any time. Any changes will be posted on this page.